Growth stage
SMEs and scaling startups
Teams of roughly 5–200 people moving from improvisation to structure, where operations have to mature without slowing the business down.
AI workflow automation · Worldwide
Your team is doing work software should be doing.
Fixed-scope automation programs for SMEs and startups. We map the manual processes eating your week, rebuild them as reliable AI-assisted workflows, and stay on to keep improving them.
- 13+ yrs
- Process & systems experience
- 200+
- Customers supported across SaaS
- 30%
- Efficiency gain on a legacy overhaul
Ideal fit
Who we work with
Mindset
Operators who measure
Founders and leaders who want hours and error rates quantified before anyone buys a tool or writes a workflow.
Trigger moment
At an inflection point
Headcount you can't justify, a system migration, a compliance requirement, or a support queue growing faster than the team behind it.
Fixed-fee engagements
Implementation Programs
Fixed-scope engagements that deliver working systems — across two tracks. Pick the one that matches your trigger, or combine tracks where the problem sits between them.
Track
Operations & Process
Ops Program 1
Workflow Audit & Automation Roadmap
A quantified map of where your team's hours actually go, with a prioritised build order and expected savings.
2 weeks
Ops Program 2
Support & Inbox Automation
AI triage, drafted replies and routing for shared inboxes, helpdesks and WhatsApp — your team only touches the exceptions.
4–6 weeks
Ops Program 3
Document & Data Workflows
Quotes, invoices, contracts and forms parsed, validated and pushed into your systems without a single copy-paste.
4–8 weeks
Ops Program 4
Sales & Onboarding Pipelines
Lead enrichment, follow-up sequences, CRM hygiene and client onboarding checklists that run themselves.
4–6 weeks
Ops Program 5
Back-office & Finance Ops Automation
Approvals, reconciliations, payroll prep and supplier admin turned into monitored workflows with clean audit trails.
6–8 weeks
Ops Program 6
Reporting on Autopilot
Operational and financial reporting assembled, checked and delivered on schedule, with anomalies flagged.
4 weeks
Ops Program 7
SOP & Process Documentation Build
The undocumented knowledge in people's heads captured as usable SOPs — the foundation every automation depends on.
3–5 weeks
Track
AI & Systems
AI Program 1
Internal AI Assistant Build
An assistant grounded in your own SOPs, product docs and data — answers your staff can trust, not generic chat.
6–8 weeks
AI Program 2
AI Adoption Enablement
Policy, tooling and training so your team adopts AI with intent rather than through a dozen unmanaged accounts.
4 weeks
AI Program 3
System Integrations
Connecting the tools you already pay for: CRMs, ERPs, ticketing, spreadsheets, billing and custom databases.
3–6 weeks
AI Program 4
Custom Internal Tools
Small purpose-built apps and dashboards that replace the spreadsheet everyone quietly depends on.
4–8 weeks
AI Program 5
Data Cleanup & Pipeline Build
One reliable source of truth, with the ingestion and validation needed before automation can be trusted.
4–6 weeks
AI Program 6
AI Product Prototype to Production
Move past the demo — ship an AI feature your customers use and your team can run reliably.
8–12 weeks
Not sure which track or program fits? A 30-minute discovery call is enough to figure it out.
Ongoing support
Advisory Services
For continuous improvement, fractional leadership and reactive specialist work once the first workflows are live.
Ongoing
Automation Retainer
A standing block of build and improvement time each month — new workflows, tuning and monitoring without a new engagement each time.
From $2k /month
Ongoing
Fractional Operations Lead
Senior process and systems leadership embedded part-time, for teams not ready to hire a full-time ops or transformation lead.
From $4k /month
Specialist
Rescue & Recovery
A stalled implementation, a broken integration or an automation nobody trusts — diagnosed and put back on track.
From $180 /hour
Specialist
Tooling & Vendor Selection
An independent read on what to buy, what to build and what to switch off, based on your processes rather than a vendor's demo.
Fixed fee
How it works
From messy process to running workflow in weeks
- 01
Audit
A short discovery of how work actually flows today — where the time, errors and handoffs go.
Week 1 · free
- 02
Design
A prioritised automation map with effort, expected hours saved and a clear first build.
Week 1–2
- 03
Build
We ship the first working workflow fast, test it against real cases and train your team on it.
Week 2–5
- 04
Improve
Monitoring, tuning and the next workflow — compounding gains instead of a one-off project.
Ongoing
Sannan Ijaz
Founder, Intelis · Sydney, Australia
- 13+ yrs
- Improving how businesses run
- 30%
- Efficiency gain on a legacy overhaul
- 6 FTEs
- Effort removed by standardising reporting
About
Thirteen years spent making businesses work better
Intelis is led by Sannan Ijaz. My career has been spent inside the messy middle of organisations — between the people doing the work and the systems meant to support them. Business analysis, process design, service delivery, customer success and product: different labels for the same job of finding where effort leaks and fixing it.
That work has run across global enterprises, mid-sized operators and early-stage startups, in functions from operations and support to sales, finance ops, supply chain and IT. Every one of them had the same pattern: capable people spending their week on work that a well-designed system should be handling.
In 2025 I built an AI product for customer support teams, and that shaped how Intelis works today. We don't start with the AI. We start with your process, quantify where the hours go, and only then automate — so the result is something your team actually adopts rather than another tool they route around.
Where that experience comes from
Airline & travel technology
Ticketing, servicing and disruption workflows for global travel systems.
Enterprise SaaS & customer success
Adoption, onboarding and retention programmes across large software portfolios.
IT services & infrastructure
Delivery, incident management and legacy system overhauls for enterprise clients.
Property & facilities
Company-wide property and facilities management system rollouts.
Manufacturing & supply chain
Production line studies, warehouse throughput and cost reduction programmes.
Startups & founder-led teams
Building AI products for support teams and lean operating models from scratch.
Book a call
Pick a time for a free 30-minute workflow audit
Choose a slot that suits you. We'll talk through the process costing you the most time and where automation actually pays back.
Select a weekday to see available times.